Multiple Customer Service Career Opportunities! t2

Swiss Life est un acteur référent en assurance et gestion de patrimoine, avec un positionnement reconnu d’assureur gestion privée. Notre approche est globale en assurance vie, banque privée, gestion financière, ainsi qu’en santé, prévoyance et dommages.Une approche globale, parce que l’essence de notre métier est d’accompagner chaque parcours de vie, privé et professionnel. Grâce à un conseil personnalisé, fondé sur la proximité, l’écoute et la pédagogie, nous construisons chaque jour une relation de confiance avec chacun de nos clients, particuliers comme entreprises.En tant qu’entreprise responsable, nous sommes engagés dans une démarche de développement durable, dont l’ambition est de permettre aux générations actuelles et futures de vivre selon leurs propres choix.#YourLife

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Our customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us. We are looking for people who are warm, articulate, and positive to add to our already awesome team.

Job duties:

• Responsible for receiving, responding to and resolving customer telephone-inquires in a high-volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross-reference a variety other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work-related duties, as assigned - including (but not limited to) customer e-mail and correspondence.

Qualifications:

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability, initiative and stress tolerance

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

SPECIFIC KNOWLEDGE and SKILLS:

• Excellent consulting skills.
• Excellent client management and business literacy skills.
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Develop strong trusting relationships in order to gain support and achieve results.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Manage multiple business units in multiple locations.
• Manage multiple conflicting priorities.
• Work in environment with international objectives.
• Ability to understand issues domestically and internationally and communicate effectively with clients.
• Be flexible and available to interact with employees at all levels.
• Be self directed and motivated.
• Take initiative to identify and anticipate client needs and make recommendations for implementation.